FAQ
General questions
What is the state of my command?
If you have already passed your command, you will receive an e-mail of confirmation for suivre l'état de votre commande.
Puis-je modifier ma commande?
There are no options to modify the commands that are not included in the characteristics for the expedition.
If your command is in the form of "expédition preparation", "expédition" or "livraison", you cannot accept a modification of your command.
Payment
What modes of payment are accepted?
We accept the 2 principal modes of payment suivants:
- PayPal: Selections Frarancaises Use PayPal principal to make secure payments. Par l'intermédiaire de PayPal, nous acceptons MasterCard, VISA, American Express, Discover.
- Payment S écurisé par Card of C rédit: Nous pouvons égalementer les payments par Carte de Crédit en utilisant Visa, Master card, American expres et discover .
Dans quelle motto serai-je facturé?
All transactions are based on EUR. If your credit card or debit card is used in another currency, your bank will apply the value corresponding to the currency you choose in the way you use the website on the web.
Offer you an option for payment in 3 or 4 fois?
We accept payments in 3 fois.
Expedition
Où expédiez-vous ?
Nous expédions dans le monde entier, y compris en Asia, en Amérique du Nord et centrale, en Europe et en Océanie. We propose payment via PayPal and credit card.
Combien de temps faut-il pour expédier ma commande ?
This means that you have passed your command, the treatment before the general period of 3 to 7 days.
The delivery of the expedition depends on the method of delivery that you have chosen.
Comment suivre mon colis ?
If you have already passed your command, you will receive an e-mail of confirmation for suivre l'état de votre commande.
Si je ne suis pas chez moi ?
If you don't know what you're looking for, you'll have the effect of a new version of the book or the partner of the book you'll contact to fix a new date of the book, depending on the pay and the mode of the book that you have chosen.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you. You can now return to the local post office to send your colis to the outside world.
Returns
Do you accept returns?
Nous acceptons les returns in le respect des conditions suivantes：
- The article is sold on our boutique online
- The article cannot be used without importing from the source
- The request for return or change is possible within 14 days of delivery
Pour demander un retour, veuillez contacter notre service clientèle.
Can you change an article?
Nous acceptons les échanges et ils suivent les mêmes conditions que celles des returns.
Pour demander un échange, veuillez mentionner que vous souhaitez que votre article soit échangé avec an other article lorsque vous réparez votre retour avec notre soutien.
Les returns are free?
To return an article, you can contact the client service to obtain a return address. If you return the address, place the article in all security in the packaging of the original and include your original data.
In certain cases, the returns are free. If you return an article, the reason is not the result of an error from selectionsfrancaises .
Combien de temps faut-il pour traiter un retour ?
The returns are confirmed within 14 days after receiving the colis from our entrepôt.
If your return is accepted, the remboursement, the change or the credit will have an effect in the language 14 days suivant l'acceptation de votre return par nos services.
If you have questions or preoccupations, you can contact us by email at the address: contact@selectionsfrancaises.com